Return & Refund Policy

Returns

We gladly accept returns within 30 days of the delivered date, subject to the following conditions:

• All purchases are eligible for return, with the exception of final sale items, swimwear, bags, and accessories.
• Items must be unused, undamaged, and returned in their original packaging, with all components intact.
• The buyer is responsible for return shipping costs.

Failure to meet any of the above criteria will result in the return being declined, and the buyer will be held responsible for any fees incurred.

Please note:

• If the return is initiated by the customer, return shipping fees are the customer’s responsibility and will vary based on the courier selected.
• If the return is due to an error on our part — such as a damaged or incorrect item — we will cover all associated return shipping costs.

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Order Cancellation

• Orders cancelled within 24 hours of purchase will receive a full refund.
• Orders cancelled after 24 hours but prior to shipment are subject to a 15% cancellation fee.
• Once an order has been shipped, cancellations will not be accepted.

To request a cancellation, please submit a help ticket via our Contact Us page.

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International Returns

Delivery timeframes for exchanged items may vary depending on your location. For customers outside the United States, please contact us before initiating a return — all international return and exchange requests are evaluated on a case-by-case basis.

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Refund Processing

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund. If approved, your refund will be processed and automatically credited to your original payment method.

If you have completed all the steps above and have yet to receive your refund, please don’t hesitate to contact us at ashsnow@oneservice.online.